Terms of Service

Delivery Standards

The standard lead time for items purchased from SpoolMaster is 7-10 business days from the date the order is placed. All of our products are packaged so that they are in compliance with dimensional and/or weight criteria established by United Parcel Service (UPS). We will ship via UPS unless otherwise requested by the customer. If the lead time is to exceed 7-10 business days, we will contact the customer with an expected delivery date. The customer is responsible for all shipping charges, duties, brokerage fees, taxes, and insurance (as applicable).

Return / Refund Policy

SpoolMaster stands behind every item we sell. In the unlikely event that you are unhappy with your product, simply return it within 30 days of the original shipping date for a 100% refund. Items returned must be accompanied by the original packaging and materials. Returned items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are non-refundable. Please complete the Return Request (PDF) and send via email to info@spoolmaster.com to begin the return process.

If the returned item is not in NEW and UNUSED condition, SpoolMaster will assess a restocking charge equal to the amount required to refurbish the item to a NEW and UNUSED condition. No return shipment will be accepted without prior authorization by SpoolMaster. Return shipping charges are the customer’s responsibility. For international orders, the customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally.

Website Ownership

www.spoolmaster.com is owned by:
P.O. Box 12017
Marina del Rey, CA 90292 (U.S.A.)

Business Address and Contact Information

P.O. Box 12017
Marina del Rey, CA 90292 (U.S.A.)

Phone: (310) 822-6290
Fax:  (310) 306-9343
Email: info@spoolmaster.com

Privacy Policy
Updated May 18, 2018

Thank you for visiting www.spoolmaster.com. Your privacy is very important to us. When you provide us with your name, address or an email address, the information is treated with strict confidentiality. No personal information is ever rented, sold or publicly posted.

Information Collected from You
The majority of this site is offered without collecting any personally identifiable information from our visitors. We collect personally identifiable information, such as name, address and email, only when you voluntarily submit it to request information or to place an order through our online store. We may use your personal information to respond to a request for information or an order. We maintain a record of any orders you place through our online store, including shipping addresses and other necessary information to process your transactions.

A Note to Parents
Children are not allowed to make a purchase from our online store. We require a credit card to make a purchase and no one under 18 years of age may buy online. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC's Children’s Online Privacy Protection Act (COPPA).

What About Security?
Maintaining security of credit card transactions and other personally identifiable information has our highest priority. We follow strict security procedures for safeguarding information and preventing unauthorized access. Transactions sent between your computer and the SpoolMaster data center travels securely through the Internet using a highly secure technique based on 128 Bit SSL (Secure Socket Layer). All transactions are fully encrypted. Encryption is a process of "scrambling" a message into meaningless characters and numbers, and decrypting is the process of "unscrambling" these messages. Only people with the "key" to the encryption are allowed to decrypt the information. Only SpoolMaster has this key. Customers on a global scale can shop privately, confidently, and securely. All SpoolMaster employees are bound by our privacy policy.

The Use of Cookies
This website uses cookies that send information to your computer while you are viewing this site. Cookies are unique to your computer, and allow the Web server to recall information that will make your use of the site easier and more convenient. Cookies add convenience that allow you to save time when you return to this site. They can only be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies to obtain non-personal information from online visitors. Cookies track the type of browser, products selected, operating system, and Internet service provider and allow us to tabulate the total number of visitors to our site.

You may disable the cookie feature on your computer or set it to alert you when cookies are being sent by using the preferences on your browser. If you choose to disable cookies, however, you may not be able to fully experience the interactive features of SpoolMaster, such as the shopping cart, or the other websites you visit.

For more information on the collection and retention of data collected via cookies, please see the Google privacy policy and Google data retention policy.

How to Contact Us
If you have questions or concerns about this site, please contact our Consumer Affairs Department. You may also send your inquiry by mail:
Attn: Consumer Affairs
P.O. Box 12017
Marina del Rey, CA 90292