1/1/2022
SpoolMaster stands behind every item we sell. In the unlikely event that you are unhappy with your product, simply return it within 30 days of the original shipping date for a refund. Items returned must be accompanied by the original packaging and materials. Returned items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Some items have a restocking fee. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are non-refundable. Please complete the Return Request (PDF) and send via email to [email protected] to begin the return process.
If the returned item is not in NEW and UNUSED condition, SpoolMaster will assess a restocking charge equal to the amount required to refurbish the item to a NEW and UNUSED condition. No return shipment will be accepted without prior authorization by SpoolMaster. Return shipping charges are the customer’s responsibility. For international orders, the customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally.